CUSTOMER SUPPORT

Please click on the + signs to reveal information. We hope you find what you are looking for. If not, please contact one of our staff in customer services on  (970) 949 3261, or email info@wildsyde.com


FAQs

How fast do these babies go?
With the throttle wide open or pedaling to the max on a flat road, you’ll be cruising up to 20 MPH. On downhills, with the wind at your back, it’s likely you can go significantly faster—good thing our bikes are built with big, sturdy brakes to slow you down in a hurry! If you want to eek a little more out of the bike contact us for a quick digital hack, but remember once you do this your bike is no longer recognized under the USA Class system.


Are they easy to ride?
Wildsyde® bikes are unique in the electric bike market in that our bikes are built with ease in mind. We're a group of die-hard cyclists that love pedaling our bikes, but when we want to cruise, we really want to cruise, so the Wildsyde™ bike are designed for comfort and require minimal effort to ride whether pedaling or using the throttle.


How far can I go?
The new 2021 model with upgraded battery can easily achieve 40 plus miles on one charge and we are being conservative.  Too many ebike companies waaay overestimate their ranges. Of course that distance is going to depend on how much you let the bike do the work—how often you use the throttle, at what level you set the pedal assist, and the usual environmental factors of a bike ride (body weight & size, changes in elevation, direction of the wind).


Can I ride it in the rain? What about the snow?
Wildsyde bikes can withstand rain and snow.  The new long fenders on the 2021 models will help reduce but not eliminate the tire spray.  The Beast’s tires can get you where you want to go even when there’s snow on the ground, but it’s always good to use caution and take it slow in the turns!


How much can I carry on the bike?
Wildsyde bikes are built strong & sturdy. Our accessory racks have a recommended weight limit of 25kg or 55lbs.


How long do they take to charge?
They will fully charge overnight, about 7-8 hours depending how depleted the battery was.


How many Watt Hours (Wh) does my battery have?
That depends on what the wattage and amp hours are. For example a 48v 20ah battery will have 960watt hours. (48v x 20ah=960wh). The bigger the Watt Hours the longer the range.


Should I get the wide tires or narrow tires?
It depends on what you like! Some riders prefer the easy, lighter handling that comes with the narrower tires. Others love the versatility the wider tires offer, since they handle best off-road on sand, dirt, and snow.


Can I ride it on the beach
Our eCruisers love long rides on the beach. While the fat tires perform best, both styles ride smooth on hard-packed sand. After a cruise on the beach, it’s always a good idea to hose off the bike’s tires and frame to prevent any buildup of sand or saltwater.


Can I ride it on a bike path?
Yes, unless otherwise specified by the local municipality, your class 2 ebike can be ridden on a bike path.


What's the difference between a Class 1, Class 2 and a Class 3 eBike?
In layman's terms, our 2021 eCruisers™ will come labeled and specified as Class 2 electric pedal assisted bikes. A bike is classified as Class 1 when it is less than 750W battery and has a speed limit governor of 20mph. A Class 2 bike has the same limits as a Class 1, with the addition of featuring a throttle. While a Class 3 electric bike has the same criteria as a Class 1, but the speed is governed at 28mph rather than 20mph.


Do the bikes come with lights?
Yes all Wildsyde bikes have factory fitted, hard wired front and rear LED lights.   The rear light even has a brake light installed.  Pull the brake lever and the rear light comes on.


Do I have to remove the battery to charge it?
No, on the Beast, Shadow and Hunni Bunni there is an external charging port under the tank towards the seat downtube.  Simply plug the charger into this and you are good to go.  You will find the charging port on the Paree and Roam on the side of the battery casing.


Can I remove the battery to charge it at work or in my apartment?
Yes, simply unlock the battery tank, undo the Velcro straps, remove the controller cable and external charging port cable and take it with you.


How many charges will I get from my battery?
Generally speaking in the region of 500 charges before experiencing a decline in performance, at 800 charges you’ll likely be needing a new battery…..thats about 30K miles.


Can I charge my phone from the battery?
Yes, you actually can…indirectly though.  The King Meter display has a USB charging port on the side or front, turn off the bike, plug the cable into the USB port and turn on the bike.  Now you are charging.

What’s the best way to transport my bike by car?
If you don’t have a pick up truck or van, you will likely need a rear hitch mounted bike rack where the bike sits on its wheels in a trough.  We recommend heavy duty ebike specific racks, there are a number of suppliers.


Where do you ship?
Anywhere in the lower 48 states.


Do you ship to Hawaii or Alaska?
If you pay for it, we’ll ship it.


Do you ship internationally?
We will but each and every country has its own electric bike laws, and given America is the home of everything big and powerful chances are current Wildsyde electric bikes do not meet certain countries rules and regs.  That said, you’re good to go in Australia.  We have a distributor with Aussie approved bikes. http:vertigosports.com.au


Should I wear a helmet when riding a bike? 
Wildsyde is a proponent of and recommends wearing bicycle helmets at all times when riding any kind of bicycle including ebikes. 


SHIPPING & DELIVERY

SHIPPING CHARGES

There is a flat fee of $130.00 shipping charge to anywhere in the lower 48 States* Some restrictions apply. Not available on wholesale orders. Ground shipping only. Monday through Friday, all orders are processed within 24 hours of order receipt and in-stock orders will typically ship within 3 business days. Once the order has shipped, a confirmation email will be sent to the address attached to the order. Pre-orders and orders for bikes not currently in stock will require a deposit and the customer will be notified separately of the expected delivery time. For orders placed online, we only ship to the contiguous United States. We ship all our electric bikes via ShipBikes.com and/or FedEx Ground. We do not ship to P.O. boxes or APO. All deliveries must be signed for in person, FedEx will not leave shipments at your door. 

*For any orders shipping to Hawaii or Alaska and any international orders, please email info@wildsyde.com or give us a call at 970-494-3261.

 

INSURANCE

Each electric bike shipment will be insured for its value through ShipBikes.com and/or FedEx. Contact us in relation to any shipping claims.

 

SHIPPING DAMAGE CLAIMS

IMMEDIATELY upon delivery inspect your outer carton and eBike for damage and take and date photographs if necessary. Ensure you acknowledge in writing any damage to the packaging or contents with the carrier before signing for receipt. Freight damage claims are extremely time sensitive. Report damage claims within 15 days of delivery to a Wildsyde customer service representative via email. Keep all packaging and paperwork until the inspection process is complete. We will not accept freight/shipping damage claims later than 15 days from receipt of product.

 

If you have any questions regarding shipping, do not hesitate to contact us. info@wildsyde.com Ph: 970 949 4014.



WARRANTY & RETURNS

WARRANTY

Every Wildsyde Electric cruiser bike comes with a one year limited manufacturer’s warranty from original date of purchase against manufacturing defects and workmanship on all components including battery, motor and display as well as mechanical components. Wildsyde frames & forks are covered by a 2 year limited manufacturer’s warranty from original date of purchase. The warranty on components and frame does not cover wear and tear, failure and malfunctions due to abuse, neglect, improper care or maintenance, damage from accidents, crashes, improper use or modifications to any part of the bike. Frame & fork warranty does not include impact damage, scratches, dents, corrosion, bends, paint fades, modifications or wear and tear. Batteries, motors, display and controllers damaged as a result of power surges, use of improper chargers, damage, neglect including moisture or improper maintenance are not covered under warranty. Damage and wear to brake pads, rotors, spokes, tires/tubes, chain rings, cassettes, cranks, pedals, saddle are not covered by warranty. The warranty applies only to the original owner only and must be registered at Wildsyde.com within 30 days of original purchase. Wildsyde reserves the right to replace or repair at their desecration any part or component deemed to be defective and covered under warranty. Labor and shipping is not included. Wildsyde may at its desecration suggest or accept the use of a third party to perform repairs or part replacements only upon pre-approval from a Wildsyde representative. Warranty does not apply to shipping or transportation damage.

 

WARRANTY CLAIMS

For any and all warranty claims please contact our warranty/service department at info@wildsyde.com or by calling 1 970 949 4014. Original proof of purchase will be requested. Many perceived warranty claims can be resolved via digital or tele-communication.

 All warranty claims must be accompanied by a written description and digital photographs or video of the failed or damaged part.



TERMS & CONDITIONS

Terms & Conditions


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Wildsyde LLC. The collective work includes works that are licensed to Wildsyde LLC. Copyright 2013, Wildsyde LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Wildsyde LLC or purchasing Wildsyde LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Wildsyde LLC or to purchase Wildsyde LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Wildsyde LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks

All trademarks, service marks and trade names of Wildsyde LLC used in the site are trademarks or registered trademarks of Wildsyde LLC and Mr. Paul W. R. Hields.


Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Wildsyde LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Wildsyde LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Wildsyde LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability

You are responsible for your own actions while operating an eCruiser—only use if you know how to ride a bike. Wildsyde LLC is not liable/nor responsible for any injuries or incidents that occur as a result of you riding an electric cruiser (regardless of whether such was caused by you or others). It is recommended you purchase an insurance policy which covers you in the case of an accident. Wildsyde LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Wildsyde LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. 


Street Legality

Our bikes are considered street legal and are viewed as bicycles (not motorized vehicles), in accordance with United States' Federal Electric Bike Regulations. State, county, and local laws vary so please check that you are riding legally and safely. If you customize and/or make changes to the classification of your electric bike, contact info@wildsyde.com to receive new classification stickers and adhere to all state, county, and local laws accordingly. Wildsyde LLC is a proponent of and recommends wearing bicycle helmets at all times when riding any kind of bicycle including ebikes. 


Bike Performance

Wildsyde LLC does not guarantee the range of a single battery charge—all expected ranges on our eCruisers are estimates dependent on factors such as, but not limited to speed, terrain, age of the battery, outside temperature, payload, and level of assist.


Pre-Orders and Pre-Order Cancellations

For all pre-orders, your credit/debit card will be charged a non refundable 20% deposit immediately. Any and all pre-orders that are paid in full and subsequently canceled prior to shipping are only eligible for a 80% refund of the total order price.


Orders Flagged as Fraud

We reserve the right to refuse to fulfill any orders that are flagged by our system or appear as fraudulent. In such cases, we will refund your order. If your order was flagged and you were refunded, please contact us.


Typographical Errors

In the event that a Wildsyde LLC product is mistakenly listed at an incorrect price, Wildsyde LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Wildsyde LLC reserves the right to refuse or cancel any such orders regardless of whether the order has been confirmed and your credit card charged or not. If your credit card has already been charged for the purchase and your order is cancelled, Wildsyde LLC shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Wildsyde LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice

Wildsyde LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Wildsyde LLC.


Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Colorado, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Wildsyde LLC products) shall be in the state or federal courts located in Eagle County, Colorado. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Wildsyde LLC products) must be commenced within one (1) year after the claim or cause of action arises. Wildsyde LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Wildsyde LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Wildsyde LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer

Wildsyde LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Wildsyde LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Wildsyde LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Wildsyde LLC in its sole discretion.


User Submitted Content

Any material (including any photos or videos) submitted or posted on www.wildsyde.com, you grant us, and anyone authorized by us, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, create derivative works from, distribute, and/or publicly perform or display such material, in whole or in part, in any manner or medium (whether now known or hereafter developed), for any purpose that we choose.


Third-Party Links

In an attempt to provide increased value to our visitors, Wildsyde LLC may link to sites operated by third parties. However, even if the third party is affiliated with Wildsyde LLC, Wildsyde LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Wildsyde LLC These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Wildsyde LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Indemnification

You agree to indemnify, defend, and hold harmless Wildsyde LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


PRIVACY POLICY

Wildsyde LLC is committed to protecting your privacy. Any information collected by this website is done in order to process your order and to provide you with the best service possible.


Use of Information

We collect personal information from you to inform you by e-mail of updates, product registration, website features, special offers, and to respond to any contact you may submit to us. This information is volunteered by you, for these purposes.

We use information we have about you to :

- Notify you about changes to our service

- Ensure that our site and its content is presented in the most efficient method for you and for your device

- Provide information on products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes

- Allow your participation in features of our service, when you choose to do so carry out our obligations arising from any contracts entered into between you and us and all companies involved in delivering this website and e-commerce facility, will process and/or use your personal information in order to respond to your communication to us, regarding the performance and operation of the website.

We will not share your information with any other company beyond this remit without your consent, unless we are required to do so by law, if you are a competition winner, or if you have made a request for information. We will never sell your information to any other company.


Email Marketing

If you opt-in to receive emails about Wildsyde LLC products, promotions, news and events, your email will be added to the Wildsyde LLC consumer database.

You can unsubscribe from our emails at any time. This can be done by clicking on the Unsubscribe link at the bottom of the received email. If you experience any problems unsubscribing, please email info@wildsyde.com, detailing the email address that the emails are being sent to, and we will be happy to assist you.

Occasionally, we may run a joint promotion with a third party, in these instances we will be clear about who you are giving your information to. If you do not want to provide this information to the third party, simply tick the relevant box on the form.

If you decide that you don't want to receive marketing content from Wildsyde LLC any longer, please note that we may still be required to send you emails regarding factual, transactional and/or servicing information in connection with products or services that we are providing to you.


Sales Transactions (needs updating to shopify )

When making a purchasing transaction through www.wildsyde.com, you will be redirected to our booking management partner Shopify. Shopify will collect the necessary contact and transaction details to enable fulfilment of your order(s).


IP Addresses

Information about your computer, including your IP address, operating system and browser type, may be collected for system administration. This is statistical data about website access and browsing actions used to assist the understanding of how users browse this website.


Data Storage

All information you provide to us is stored on secure servers and any payment transactions will be encrypted using SSL technology. Where we have given you, or where you have chosen, a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.

We will do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. We use strict security protocols to prevent unauthorised access to any information provided.


Your Rights

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to info@wildsyde.com. Our site may, from time to time, contain links to and from the websites of other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Changes to Privacy Policy

Any future changes we may make to our privacy policy will be published on this page and, where appropriate, you may be notified by e-mail.


Disclosure

We may disclose your personal information as required by law or in cases where Terms and Conditions are violated.


Contact

We welcome any questions, comments and requests regarding this privacy policy. Please clearly state the website and policy you are referring to info@wildsyde.com, or by mail to:

Wildsyde LLC

PO Box 501

Avon, CO 81620


TEST RIDE A WILDSYDE

You want to test out a Wildsyde bike with the comfort and knowledge you can return the bike if it’s not for you? That’s fine, but let’s talk first because we want you to be happy and we have just a few rules by which we have to abide…..remember “The Dude abides”. We want to help you make the right decision on your electric bike purchase the first time around so you’re happy and we’re happy, this way we all avoid unnecessary expense in shipping bikes around the country. If you have any questions or concerns regarding the purchase of a new bike, your bike after receipt, it’s warranty or inquiries about returns and exchanges, please call us at 970-949-3261 or email info@wildsyde.com.

• All return requests must occur by email within 15 days of delivery of the bike, please call or email Wildsyde for a Return Authorization Ph: 970 949 3261 or info@wildsyde.com
• There shall be no return authorizations issued or returns accepted by Wildsyde outside of this 15 day window under any circumstances.
• Any bike returned without a Return Authorization from a Wildsyde representative will be subject to a 20% inspection, re-packaging and re-stocking fee
• The bike must be returned to us in perfect condition, unused other than a reasonable test ride of <10 miles, free from dust, dirt and scratches, worn tires and damaged components etc. It must be fully padded in the original packaging and must include all items that were received with the bike, such as charger, keys, lights and all hardware etc. Save the carton and foam that your bike came in!
• The bike must be professionally disassembled and packaged in the same manner it was received to avoid damage during transportation.
• Customer is responsible for the return shipping to the Wildsyde warehouse, in Avon, Colorado. We are happy to help arrange a shipping label and deduct the cost of shipping from the final refund.
• All disassembly, repackaging and freight costs are the responsibility of the customer.
• Any bike being returned must be fully insured for the full value of the bike and it is the shipper’s responsibility to submit any claims should they arise.
• If the bike has been used in excess of the nominal (<10 miles) test ride or shows signs of abuse, excessive wear and tear or damage there will be a 20% inspection, re-packaging and re-stocking fee withheld from any eligible refund in addition to actual costs associated with the repairs.
• Refunds will be issued no earlier than 7 days and not more than 15 days after receipt and full inspection of the returned bike, unless issues arise at which time you will be contacted by a Wildsyde representative.
• Refund will be made to the same form of payment as was used in the initial purchase and for the same price paid less any aforementioned deductions.
• Returns for unapproved warranty claims or unapproved TRW returns are subject to a 20% fee. Always contact customer service at 1 970 949 3261 or info@wildsyde.com
• Exchanges are accepted upon receipt of the original bike in perfect condition, professionally disassembled and in the original packaging, freight prepaid and fully insured. Shipping for a replacement bike is the responsibility of the customer.
• Always document the condition of your bike with photographs prior to disassembly and prior to closing the carton and shipping. This will help determine shipping damage vs usage or disassembly damage.

Documentation

  • ASSEMBLY 
  • QUICK START 
  • MANUAL

UNPACKING & ASSEMBLY INSTRUCTIONS

A four-page (4) downloadable guide to unpacking & assembling your new Wildsyde® ebike. Applicable to the following ebike models:


• The Beast
• Hunni Bunni

• Shadow
• Paree
• Roam

©Wildsyde LLC . Reproduction not permitted without prior agreement.

QUICK START GUIDES

E-CRUISERS

A four-page (4) quick introduction to your new Wildsyde® E-Cruiser electric bicycle. Applicable to the following models:


• The Beast
• Hunni Bunni

• Shadow

©Wildsyde LLC . Reproduction not permitted without prior agreement.

E-CLASSICS

A four-page (4) quick introduction to your new Wildsyde® E-Classic electric bicycle. Applicable to the following models:


• Paree

• Roam

©Wildsyde LLC . Reproduction not permitted without prior agreement.

INSTRUCTION MANUAL

A twenty-four page (24) downloadable instruction manual for your new Wildsyde® ebike. Applicable to the following ebike models:


• The Beast
• Hunni Bunni

• Shadow
• Paree
• Roam

©Wildsyde LLC . Reproduction not permitted without prior agreement.

WILDSYDE LLC 

PO Box 501, Avon, CO 81620

Email: info@wildsyde.com 

Call: (970).949.3261

M-F : 8AM - 5PM (MST)

wildsyde.com