Wildsyde will accept returns for undamaged, unaltered bikes with under 20 miles on the odometer within 14 days from the delivery date. Any bike exceeding 20 miles will be assessed a fee.  All returns must be properly or professionally packaged in the original packaging. If original packaging is not used, return will not be accepted or a 25% re-stocking fee will be applied. 

All return shipping charges are the responsibility of the customer.  Wildsyde can help facilitate a return shipping label if needed.  Refunds will be issued to the original form of payment. 

To begin the return process, please follow these steps: 

1. Contact Wildsyde customer service by phone at 970-949-3261 or via email at info@wildsyde.com. 

2. Detail reason for return including submitting images. If accepted Wildsyde will issue a Return Authorization (RA) #. 

3. In an effort to minimize your cost of shipping, Wildsyde can provide a shipping label for the return. Shipping costs will be deducted from the original purchase amount.   

4. It is the customer’s responsibility to ensure the return package for the full value. 

Once we receive the returned bike, Wildsyde representatives will assess its condition. Additional fees may apply for: mileage exceeding 20 miles, damage to the bike and components, missing components 

A credit statement will be issued to the customer, and the remaining amount of the purchase, less shipping and any applicable fees, will be refunded to the original payment method.