How long will it take to receive my bike? 

Orders ship within 2 business days via FedEx Ground. Delivery times vary by location, and tracking info is provided once your bike ships. Signature required upon delivery. 

 How does my bike arrive? 

Your bike ships 90% assembled in a protective box. You’ll install the handlebars, pedals, front fender, and seat. 

Where do you ship? 

We currently ship to all 48 contiguous U.S. states. 

My shipment arrived damaged, what do I do? 

If your shipment arrives with any visible damage to the carton, please take clear photos of the box and any affected components right away. Then, immediately contact Wildsyde customer service by phone or email with your photos and order details. We’ll work with you quickly to resolve the issue and get you back on track. 

I just received my bike in the box, now what? 

Congratulations on your new Wildsyde eBike! Start by carefully unpacking the box and checking for any shipping damage. Your eBike arrives 90% assembled, and you have two setup options: 

• Use the tools provided and follow our step-by-step video to assemble your model. 
• Your local bike shop can assemble it for you. 

Once assembled, fully charge the battery before your first ride, review the user manual, and double-check that all bolts and components are secure. If you have any questions along the way, we’re just a call or email away.  

How do I set up my bike? 

Setting up your Wildsyde eBike is simple. You’ll just need to install the handlebars, pedals, front fender, headlight, and front wheel. All the tools you need are included in the box. To make it even easier, follow along with our step-by-step assembly video made specifically for your model. It’s a quick process, and if you'd rather not do it yourself, your local bike shop can help with setup. 

What’s included with the eBike? 

Every Wildsyde eBike comes with everything you need to get started: all necessary parts and components for assembly, basic tools, battery charger, touch-up paint, an owner's manual, and a quick start guide. 

How far can I go on a single charge? 

Typical range is 35–50 miles, depending on terrain, assist level, rider weight, and throttle usage. For the longest range, we recommend a moderate pedal-assist setting and consistent riding pace. 

How long does it take to charge the battery? 

A full charge on a Wildsyde eBike battery takes approximately 8 hours. However, you can recharge the battery at any time—charging duration will vary depending on how much the battery has been depleted. There’s no need to wait until it’s fully drained. 

Can I use any eBike charger? 

No. Only use the Wildsyde charger included with your bike to avoid damaging the battery or voiding the warranty. 

What does Wh stand for? 

"Wh" stands for watt-hours, a unit that measures the total amount of energy a battery can store and deliver. It’s calculated by multiplying voltage (V) by amp-hours (Ah). For example, a 48V 20Ah battery equals 960Wh. 

In simple terms, the higher the Wh, the longer your eBike can run on a single charge—though actual range depends on factors like rider weight, terrain, speed, and assist level. 

What voltage is my bike? 

All Wildsyde bikes use a 48V, 20Ah battery. 

My eBike won’t turn on—what should I do? 

Contact Wildsyde Customer Service for quick troubleshooting and support. 

How do I adjust the seat height? 

To adjust the seat height, locate the quick-release clamp just below the saddle: 

1. Open the clamp by pulling it toward you. 
2. Once released, the seat post will slide freely. 
3. Raise or lower the seat to your desired height. 
4. Push the clamp back in to securely lock the seat post in place. 

Make sure the seat is firmly secured before riding. 

What’s the weight capacity of the bike? 

All our eBikes are rated to carry up to 300 lbs total (rider + cargo). 

Can I tow a trailer with my eBike? 

Yes, as long as the combined weight of rider, trailer, and gear does not exceed 300 lbs. (We do not currently offer trailer accessories.) 

Can I transport the bike using my existing rack? 

We recommend using only bike racks that are specifically rated for eBikes. Standard racks may not be built to support the added weight and size of an electric bike, which could lead to damage or unsafe transport. Always check the weight capacity and compatibility of your rack before use. 

Can I lift the bike into my vehicle? 

With weights between 54–79 lbs, we recommend using an eBike rack with a loading ramp, available on our website. 

How do I secure my bike? 

To protect your eBike from theft, always lock it in a well-lit, secure area with regular foot traffic or video surveillance when possible. Use a high-quality lock designed to resist tampering and cutting, such as a heavy-duty U-lock or chain lock, and secure the frame and rear wheel to a solid, immovable object. Taking a few extra precautions goes a long way in keeping your Wildsyde bike safe. 

Can someone ride on the rear cargo rack? 

No. The rear cargo rack is designed to carry a maximum payload of 50 lbs, so it is not recommended for transporting passengers. Doing so may compromise safety and damage the bike. 

Do you have replacement parts? 

Yes! Replacement parts are available directly from Wildsyde by phone or on our website. Call us to ensure you get the correct part for your bike. 

How do I buy replacement parts? 

Call Wildsyde Customer Service for part availability and ordering. 

When does the 14-day trial start? 

It begins the day your bike is delivered. 

How do I return my bike if it’s not right for me? 

Contact Customer Service by phone or email for instructions. 

Is there a return fee? 

There’s no restocking fee, but you must cover return shipping. The bike must be repackaged, undamaged, and under 20 miles of use. A partial refund may apply if mileage is exceeded or parts are missing/damaged. 

Can I ride as much as I want during the trial? 

The trial allows for up to 20 miles of riding. This is intended to give you a solid feel for the bike while keeping it eligible for return. 

Can I test accessories too?

Only unused accessories in original packaging may be returned. Used or installed accessories are not eligible for return or refund. 

Does the springer front shock work? Or is it just for show? 

While aesthetics is part of our retro-design, the springer front shocks help to smooth out the ride. Please remember to periodically check the four bolts at the bottom of the front fork for appropriate tightness.  

How do I turn my eBike on and off?

Locate the display controll on the left handlebar. Press and hold the power button in the center of the controller until the display screen powers on. To turn the bike off, press and hold the same button again until the display shuts down. This can vary by production year. 

How do I turn my headlight on and off? 

To turn on the lights, press the lightbulb icon on the controller located on the left side of the handlebar. Press it again to turn the lights off. This can vary by production year. 

I lost my key to the battery compartment what do I do? 

Wildsyde can sell you an extra key to open your tank compartment to access the battery. Contact Wildsyde.  

How do I charge my eBike? 

The external charging port is located underneath the ‘gas tank’, near the seat post. To charge, use the included 48V charger that fits into a standard outlet. You can charge the battery while it's installed on the bike or remove it to charge separately. 

How much tire pressure should I have in the tires? 

We recommend 25-30 PSI in each tire for optimal comfort and performance. However, tire pressure can be adjusted based on personal preference and riding style. Do not exceed 60 PSI under any circumstances. 

Where is the bell located? 

The bell is located on the left handlebar and is a large, round bell for easy access and visibility. 

How do I remove the battery? 

Open the quick-release clamp on the seat post and remove the seat. Insert the provided key and turn it all the way to the left (counterclockwise), gently pushing the key in as you turn to reach the final position. Simply pull up on the battery to slide it out of the frame. Reverse this to reinstall the battery.  

What do I do if I lose my key? 

The Paree and Roam come with 2 keys. At this time, we are unable to provide replacement keys.  

How do I turn my eBike on and off? 

Find the display control with the up and down assist level buttons on the left handlebar. The power (mode) button is located just below those. Press and hold it for 1–3 seconds until the display powers on, then release. To turn off the bike, repeat this process.  

My eBike will not turn on? 

First, make sure the key is fully inserted into the battery and turned all the way to the right (clockwise) to the “on” position. Then, press and hold the power button on the handlebar controller — it’s located just below the up and down arrows on the left side of the handlebar. The display should light up once the bike is powered on. 

How do I turn my headlight on and off? 

Press and hold the up arrow on the left-side display control to turn the lights on. To power the lights off, repeat this process. 

How do I charge my eBike? 

The battery is located at the back of the bike, sitting vertically. The charging port is on the left side of the battery. Use the included 48V charger, which fits into a standard household outlet. You can charge the battery while it's installed on the bike or remove it to charge separately. 

How much pressure should I have in the tires? 

We recommend 25-30 PSI in each tire for optimal comfort and performance. However, tire pressure can be adjusted based on personal preference and riding style. Do not exceed 60 PSI under any circumstances. 

Where is the bell? 

The bell is located on the left handlebar, integrated into the brake lever, and is a discreet, small bell for a more subtle look.